Privacy policy

The data controller is the ASBL association FiveHeberg, registered office in Belgique.

Privacy contact: [email protected]

• Identity and contact details (name, email) at registration or checkout
• Billing and service usage data
• Technical data (IP address, logs, cookies — see below)
• Support exchanges (tickets, emails)

Data is processed for: client account management, hosting service delivery, billing, support, infrastructure security and legal compliance.

Legal bases include contract performance, legitimate interest (security, service improvement) and, where applicable, your consent.

Data is kept for the duration of the contractual relationship, then archived according to legal obligations and deleted when no longer necessary.

You have the right of access, rectification, erasure, restriction, objection and portability within legal limits.

To exercise your rights: client area or [email protected].

You may lodge a complaint with the Belgian Data Protection Authority (APD).

The site uses strictly necessary cookies (session, language preference) and, where applicable, anonymised audience measurement cookies.

The fh_lang cookie stores your language choice. The fh_cookie_consent cookie records your consent to non-essential cookies.

You may refuse non-essential cookies via the banner on your first visit, or delete them in your browser settings.

Some data may be processed by our technical providers (hosting, payment, support) located in the European Union or countries with adequate protection, under appropriate contractual safeguards.